The Ultimate Guide on How to Reset Ring Camera for Beginners. Resetting your Ring camera can resolve many common issues like connectivity problems, lack of sound, or other malfunctions. To reset a Ring device, locate the reset button – on video doorbells it’s usually on the back, while cameras have it near the battery compartment or under a cover. After pressing and holding the reset button for 10-20 seconds, the camera will enter setup mode, requiring you to reconnect it through the Ring app.

If your Ring camera is struggling with Wi-Fi connection, not displaying the live feed, or experiencing other persistent issues, a reset could be the solution. This guide will walk you through preparing for the reset, accessing the device settings in the Ring app, initiating the Wi-Fi reset process, connecting to the new Wi-Fi network, and confirming the successful reconnection.

Preparing for the Reset

Before initiating a reset on your Ring camera, it’s crucial to identify and address any potential issues that may have caused the device to go offline or malfunction. There are several common reasons why a Ring device may lose connectivity or experience problems:

• Internet Service Disruption: If your internet service provider experiences an outage or disruption, it can cause your Ring camera to go offline.
• WiFi Network Changes: If you’ve changed your WiFi network name (SSID) or password, the Ring camera may lose its connection. Alternatively, if you’ve switched from a 2.4GHz to a 5GHz WiFi network, your Ring device may not be compatible with the 5GHz band.
• Physical Obstructions: Any physical barriers or obstructions between the Ring camera and your WiFi router can weaken the signal strength and cause connectivity issues.
• Power Issues: A power outage, faulty light switch, or timer-related issues can cause the Ring camera to lose power and go offline.

To prepare for a successful reset, consider the following steps:

• Check WiFi Connection: Open the Ring app and check the WiFi connection status of your device. If it’s offline, note any error messages or indicators.
• Ensure 2.4GHz WiFi Band: Ring devices are not compatible with 5GHz WiFi networks. Ensure your router is broadcasting on the 2.4GHz band or set up a separate 2.4GHz network for your Ring devices.

• Reboot Router: Unplug your WiFi router from power, wait for a minute, and then plug it back in. This can help resolve any temporary connectivity issues.
• Check Signal Strength: Move closer to your WiFi router and check if the Ring camera can establish a stable connection. If the signal strength is low, consider using a Ring Chime Pro to extend the WiFi range.
• Inspect Power Source: Ensure that the Ring camera is receiving consistent power. Check the power cable, outlet, and any light switches or timers that may be affecting the power supply.

By addressing these potential issues before initiating a reset, you can increase the chances of a successful reconnection and avoid further complications.

Accessing the Ring Camera Settings

To access the Wi-Fi reset settings for your Ring camera, follow these steps:

• Open the Ring app and log into your account.
• Navigate to the Devices section and select your Ring camera.
• In the camera settings, look for the Wi-Fi network option and select the Wi-Fi reset feature.

Alternatively, you can use the following method:

• Open the Ring app and tap the menu.
• Select your device (video doorbell or security camera).
• Tap the Device Health tile.
• Under Network, tap Change Network and follow the prompts to reconnect to a new Wi-Fi network.

For wall-mounted or hard-to-reach security cameras:

Open the Ring app and go to Devices.
Select the camera, tap Device Health, then Change Network.
Choose to use Movement or the Setup Button to reconnect the camera to a new Wi-Fi network.

The main steps to reconnect a Ring camera are:

• Open the Ring app.
• Go to the Devices section.
• Select your device.
• Tap on ‘Device Health’.
• Tap ‘Reconnect to Wifi’ or ‘Change Wifi Network’.
• Follow the process to connect the device to the new Wi-Fi network.

The ‘Change Wifi Network’ option is located in the Device Health menu of the Ring app, contrary to some users’ experiences where they couldn’t find this option. The process for changing the Wi-Fi network is the same for any Ring device, whether it’s a Ring doorbell or a Ring camera.

Initiating the Wi-Fi Reset To initiate the Wi-Fi reset process for your Ring camera, follow these steps:

• Open the Ring app and tap the menu.
• Select “Devices” and choose the camera you want to reset.
• Tap the “Device Health” tile.
• Under “Network,” tap “Change Network”.
• The app will scan for available Wi-Fi networks. Select the new network you want to connect the camera to and enter the password.

Alternatively, you can use the setup button on the camera:

• For Ring Stick Up Cam (3rd Gen), Ring Stick Up Cam Plug-In, and Ring Stick Up Cam Pro, press and hold the orange setup button for 10 seconds until the camera enters setup mode, indicated by a flashing blue light.
• For Ring Spotlight Cam Battery, press and hold the setup button on top of the camera for 10 seconds 8.
• For other models like Ring Indoor Cam, Ring Spotlight Cam Wired, and Ring Floodlight Cam, press and hold the setup button on top of the camera (or under the cover at the back) for 10 seconds until the camera enters setup mode.

Once the camera is in setup mode, the Ring app will guide you through the process of connecting it to the new Wi-Fi network. Follow the on-screen instructions carefully, and when the connection is established, you will receive a confirmation message in the app.

Camera Model Reset Button Location Reset Instructions

• Ring Stick Up Cam (1st Gen) Orange setup button Press and hold for 20 seconds
• Ring Stick Up Cam Battery (2nd Gen) Orange setup button Press and hold for 10 seconds
• Ring Stick Up Cam Battery (3rd Gen), Ring Stick Up Cam Plug-In, Ring Stick Up Cam Pro Orange setup button Press and hold for 10 seconds until camera enters setup mode
• Ring Spotlight Cam Battery Setup button on top Press and hold for 10 seconds
• Ring Indoor Cam, Ring Spotlight Cam Wired, Ring Spotlight Cam Pro, Ring Spotlight Cam Plus, Ring Stick Up Cam Elite, Ring Floodlight Cam, Ring Floodlight Cam Wired Plus, Ring Floodlight Cam Wired Pro Setup button on top or under cover Press and hold for 10 seconds until camera enters setup mode

Connecting to the New Wi-Fi Network

If your Ring camera is experiencing connectivity issues or weak Wi-Fi signal strength, adding a Ring Chime Pro can help improve the performance and extend the range of your Wi-Fi network. The Ring Chime Pro acts as a Wi-Fi extender, amplifying the signal and providing better coverage for your Ring devices.

To connect your Ring camera to the new Wi-Fi network using the Ring Chime Pro:

• Set up the Ring Chime Pro according to the instructions provided, ensuring it’s connected to your existing Wi-Fi network.
• Open the Ring app and navigate to the “Devices” section.
• Select your Ring camera and tap on “Device Health”.
• Under “Network,” tap “Change Network” and follow the prompts to reconnect the camera to the Wi-Fi network extended by the Ring Chime Pro.

Alternatively, you can initiate the Wi-Fi reset process on the camera itself and then follow the in-app instructions to connect it to the new Wi-Fi network extended by the Ring Chime Pro.

Ring Stick Up Cam (1st Gen) Orange setup button Press and hold for 20 seconds 8

Ring Stick Up Cam Battery (2nd Gen) Orange setup button Press and hold for 10 seconds 8

Ring Stick Up Cam Battery (3rd Gen), Ring Stick Up Cam Plug-In, Ring Stick Up Cam Pro Orange setup button press and hold for 10 seconds until camera enters setup mode

Ring Spotlight Cam Battery Setup button on top Press and hold for 10 seconds 8

Ring Indoor Cam, Ring Spotlight Cam Wired, Ring Spotlight Cam Pro, Ring Spotlight Cam Plus, Ring Stick Up Cam Elite, Ring Floodlight Cam, Ring Floodlight Cam Wired Plus, Ring Floodlight Cam Wired Pro Setup button on top or under cover Press and hold for 10 seconds until camera enters setup mode 8

By using the Ring Chime Pro, you can extend the range of your Wi-Fi network, ensuring a stronger and more reliable connection for your Ring camera.

Confirming the Connection

After successfully connecting your Ring camera to the new Wi-Fi network, it’s essential to confirm the connection and ensure the device is functioning correctly. Here are the steps to confirm the connection:

• Open the Ring app and navigate to the “Devices” section.
• Select your Ring camera from the list of devices.
• Check the device status indicator. If the camera is online and connected, the status should display as “Online” or show a green dot.

If the device status shows as “Offline” or displays a red dot, there may be an issue with the connection. In this case, you can try the following troubleshooting steps:

Check Wi-Fi Signal Strength: Move closer to your Wi-Fi router or the Ring Chime Pro (if you’re using one) to see if the signal strength improves. A weak signal can cause connectivity issues.

Restart the Camera: Unplug the Ring camera from its power source, wait for a few seconds, and then plug it back in. This can help re-establish the connection.

Reboot the Router: Unplug your Wi-Fi router from power, wait for a minute, and then plug it back in. This can help resolve any temporary connectivity issues.

Check for Obstructions: Ensure there are no physical obstructions between the Ring camera and the Wi-Fi router or Ring Chime Pro. Walls, furniture, or other objects can weaken the signal strength.

If the issue persists after trying these troubleshooting steps, you may need to repeat the Wi-Fi reset process or contact Ring customer support for further assistance.

Potential Issue Troubleshooting Step

Weak Wi-Fi Signal Move closer to the router or Ring Chime Pro
Camera Offline Restart the Ring camera
Temporary Wi-Fi Disruption Reboot the Wi-Fi router
Physical Obstructions Remove any obstructions between the camera and router
Once you’ve confirmed that the Ring camera is online and connected, you can proceed to test its functionality, such as live video feed, motion detection, and other features.

Conclusion

Resetting a Ring camera can seem like a daunting task, but by following the step-by-step guide provided, you can easily resolve connectivity issues, regain access to your device, and ensure its smooth operation. Whether you’re using the Ring app or the physical setup button, the process is straightforward and can be completed within minutes.

Maintaining a reliable connection between your Ring camera and Wi-Fi network is crucial for optimal performance and security. By addressing potential issues such as weak signal strength, obstructions, or network changes, you can prevent future connectivity problems and enjoy uninterrupted access to your Ring camera’s features. Remember, a successful reset and reconnection process can breathe new life into your device, providing you with peace of mind and enhanced home security.

FAQs

How Can I Perform a Factory Reset on My Ring Camera?

To perform a factory reset on your Ring Camera, press and hold the setup button for 20–25 seconds. After releasing the button, you will need to reconnect the camera to your Wi-Fi network to complete the reset process.

Where Can I Find the Reboot Option for My Ring Camera?

To reboot your Ring Camera, follow these steps: Open the Ring app on your smartphone, tap the menu icon (☰), select ‘Devices,’ and choose the camera you wish to reboot. Ensure the device is connected to Wi-Fi, then navigate to the ‘Device Health’ section, scroll to ‘Reboot This Device,’ and confirm your choice. Allow a few minutes for your Ring device to restart.

What is the Process to Reset a Ring Device?

The process to reset a Ring device involves a specific procedure depending on the type of device you are trying to reset. Generally, it involves pressing and holding a reset or setup button on the device for a certain period. For detailed instructions, refer to the device’s manual or the Ring support website.

How Do I Reset a Ring Doorbell to Prepare It for a New Owner?

To reset a Ring Video Doorbell (2nd Generation) for a new owner, follow these steps: Remove the doorbell from its mounting bracket by undoing the security screws. Press and hold the orange setup button located on the back of the doorbell for 10 seconds. After the reset process is complete, the doorbell will enter setup mode, ready for the new owner to configure.